Fourteen days is the build time, not the total time
The clock in every guarantee on this site starts “once we have access and approved copy”—and that clause carries real weight. The build itself takes fourteen days. Getting the inputs together beforehand is the part that varies firm to firm.
What we need from you
Your normal week, described honestly. A recording of a few real calls, or twenty minutes talking through how a typical day actually goes—including the awkward calls, not just the easy ones.
Your operating rules, written down. Service areas and postcodes you do and don’t cover, job types and how long each one takes, out-of-hours policy, and who gets called when something is urgent.
Access to what you already use. Your number (for forwarding, not migration), your diary or job-management system, and the website or forms the assistant needs to sit behind.
A named decision-maker. Someone who can approve wording, confirm the rules are right, and sign off the go-live—ideally the same person throughout, so approvals don’t stall waiting for someone else to check.
Time to test it properly. Days 6–8 of the build are yours to ring the system, throw the awkward calls at it, and tell us what’s wrong. Skipping this step is the single most common reason a launch date slips.
What slows a build down
The pattern is consistent: builds run late when access arrives in pieces, when the “who gets called for what” rules aren’t settled internally before we ask for them, or when testing gets pushed to the last two days instead of used properly. None of that is unusual—most firms are running a business at the same time—but it’s why the fourteen-day clock starts at access and approval, not at the sales call.
The guarantee behind this
If we miss the fourteen days once you’ve held up your side, your first month is free. That’s stated plainly because it’s meant to be tested, not read past.