01Never Voicemail
Answered, not recorded
After-hours calls stop reaching a voicemail box nobody checks. The voice receptionist answers in a UK voice, gathers the details and escalates anything urgent to your mobile.
STAGE 03 · £347/MONTH + VAT · FOUNDER SETUP £750AI that answers the phone — and
AI that answers the phone — and tells the caller that's what it is .
Everything in Never Miss a Job, plus an after-hours voice receptionist that says it's automated, takes the details and escalates urgent calls to your mobile. Unanswered quotes get chased, and past customers get their annual service reminder.
15 minutes with Callum · Hear the voice receptionist on a demo line
- Discloses it's automated on every call
- Chases every unanswered quote
- Gas emergencies routed to 0800 111 999
- Instant warm human transfer with whisper alerts
- 14-day launch guarantee
- £500 audit 100% credited
- Gas Safe rules hard-coded
- Zero per-lead fees
HOW VOICE GOES LIVEText first, then voice
Voice goes live after text, on purpose.
A voice receptionist speaks your rules out loud, in real time, to an anxious customer with a cold house or a burst pipe. So we switch on text-back and chat first, where you can read every exchange and tune it before a customer ever hears it.
It's all part of Fully Booked, with nothing extra to buy. Voice is usually live within your first month, and most firms move up from Never Miss a Job before winter, when after-hours breakdown calls peak.
Just need missed calls covered? Never Miss a Job includes 30-second missed-call text-back for £197/month.See Never Miss a Job
Three reasons trade firms add live voice answering.
These are the gaps text-back alone leaves open. They become high-converting assets once the business rules underneath are already proven.
029pm Out-of-Hours
A real next step at 9pm
Emergency or non-emergency triage happens immediately. Out-of-hours callers get polite qualification and an approved survey slot booked while your office is asleep.
03Quotes & Services
Quotes chased, services remembered
Every unanswered quote is followed up until the customer replies. Past customers get their annual boiler service reminder automatically, and you get a one-screen report of what the system earned you.
04 · STRICT SAFETY BOUNDARIES
What voice handles, and what never leaves a human.
Clear limits make voice safe. It discloses it is automated, follows strict bounds, and escalates at the first sign of complexity.
Approved Scope
What it can do
- Answer after-hours calls in a UK voice
- Disclose that the caller is speaking to an automated assistant
- Collect contact, location and job information
- Escalate urgent calls to your mobile
- Follow up unanswered quotes until the customer replies
- Send annual service reminders to past customers
- Report monthly on enquiries, calls and reviews
Hard Stop: Never Permitted
What it cannot do
- Pretend to be a human employee
- Diagnose heating, plumbing or electrical faults
- Give improvised emergency instructions
- Quote a price or commit an engineer
- Guarantee that a caller becomes a customer
Emergency Hard-Stop: Gas smell, carbon monoxide alarms, or structural collapse immediately divert to 0800 111 999 and trigger immediate whisper alerts. Zero guessing.
05 · INVESTMENT & COMMERCIAL TERMS
Complete voice coverage. Founding clients pay half the setup.
Predictable monthly retainer including 500 answered call minutes, bespoke regional UK voice tuning, and CRM synchronization.
STAGE 03 · TIER 3Save £750 on setup
Fully Booked
The phone answered after hours, quotes chased and past customers brought back.
£347/month + VAT
Setup: £1,500 £750founder rate
One recovered boiler installation or emergency callout per month pays for the entire system.
What's included in Stage 03:
- Everything in Never Miss a Job
- An AI voice receptionist that answers after-hours calls in a UK voice
- Urgent calls escalated straight to your mobile
- Every unanswered quote followed up until the customer replies
- Annual boiler service reminders sent to past customers automatically
- A one-screen monthly report: enquiries captured, calls rescued, reviews gained
✓ Includes 500 answered call minutes/month with transparent overage.
✓ Optional £500 audit credited in full against setup.
✓ 3-month initial term, then monthly rolling with 30 days notice.
Straight answers about Fully Booked.
No jargon. Exactly how it handles calls, emergency protocols, and how overage works.
Why does voice go live after text?
Fully Booked includes everything in Never Miss a Job. We switch on text-back and chat first, check your qualifying questions against real enquiries, then turn on voice — so the receptionist never tests its rules on a live caller.
Does the caller know it's an AI?
Yes. It discloses this clearly at the start of every call with wording you approve. There is no option to turn this off, and we will never build one. Deceiving customers destroys contractor reputation.
What happens on a genuine gas emergency?
Approved emergency phrase detection immediately triggers a hard stop: the caller is instructed to call the National Gas Emergency service on 0800 111 999, and an immediate whisper alert is sent to your on-call engineer. It never attempts to diagnose safety faults.
Can it transfer to a real person mid-call?
Yes. Two human transfer destinations are included with warm-transfer whisper prompts (e.g. 'Incoming boiler survey from John in BB7. Press 1 to accept'). Anything ambiguous routes to a person immediately.
How many call minutes are included?
An agreed monthly allowance of after-hours call minutes is included, set in writing before kickoff. Usage above it is passed on at cost, and you get an alert before you reach it.
Find the leak before you buy the fix.
The Lead Leak Audit measures your real call volume, response times and out-of-hours demand — and tells you honestly whether voice coverage is worth it yet, or whether Never Miss a Job alone closes the gap.
Book a 15-minute fit call
15 minutes · 14-day launch guarantee · £500 diagnostic credited in full against setup