Not “someone will call you back to arrange a time.” An actual appointment, checked against your calendar at that second, confirmed while the customer is still in the conversation.
15 minutes with Callum · Scoped to your service area · No developer needed
“A qualified lead still waits for a callback just to get a date in the diary.”
This is the shape of the exchange — the questions asked, the order they're asked in, and what happens once they're answered.
Every reply follows the approved rules agreed at setup — service area, job type, timing and safety wording. Nothing here is improvised.
Names, postcodes and job details are illustrative.
Today 11:03 · Web enquiry, qualified
That's a straightforward service call in your area. I can offer Wednesday 9–11am or Thursday 1–3pm.
Wednesday morning is perfect
Booked · Wed 9–11am · Diary and CRM updated · Confirmation sent
The £500 Lead Leak Audit is a rigorous diagnosis of how enquiries move through your business. If the evidence shows your team is not ready, our recommendation will say so honestly.
This works when the enquiries already exist and the problem is what happens to them next. If you haven't got the enquiries yet, you need an advertiser, not us — and we'll say so on the call rather than after the invoice.
For established trade businesses losing good revenue because lead follow-up breaks when engineers are busy.
Common reasons we advise contractors to delay implementation until their team or inbound volume is ready.
If you're in the right-hand column, the audit will tell you so in writing — and you'll have spent £500 finding that out instead of a setup fee.
Never Miss a Job and Fully Booked include two calendars and three appointment types as standard.
The system reads your live calendar before offering a slot, so it only ever offers time that's genuinely free at that moment.
Only for job types marked bookable in your agreed rules. Anything needing a survey, a fit check or safety judgement routes to a callback instead.
Your system is live within 14 days of us receiving access, content and approvals — or your first month is free.
We agree a number of new enquiries in writing at kickoff. If the system hasn't delivered it by day 60, your next month is free.
If the evidence says you shouldn't buy yet, we tell you plainly, in writing — and you don't buy anything.
The Lead Leak Audit measures what happens to real enquiries across your phone, website and follow-up process — and gives you the evidence, priorities and a written recommendation, including “do not deploy yet” when that is the honest answer.
15 minutes · 14-day launch guarantee · £500 diagnostic credited in full against setup
